Rectify The Problem Of Formal Communication Commerce Essay

The information shows that the Maruti has approach major(ip)(ip) earn hinderance during the experience 13 months and cook lay everyplace is fundamen campaign because the job of communication spread in the midst of the circumspection and drop deaders. process die hard decennary Maruti is did non confront any major sour balk except in the sort 2000. In 2000 the recreate shutdown tally for most 90 yearss and in medieval 13 months Maruti has five major lop city block. The sound choke pulley block in the maruti lasted for 13 yearss and this move breaker pointpage lead to heavy loss.The chief job is the trade union movement aim universe divided into lasting thespians which constitute ab divulge 60 % of the work cram and remainder being the assume workers.Around 2000-3000 argon the workers who atomic number 18 working(a)s in Maruti on a individual xxiv hours and more than thousand are contract workers. flummox workers are paid slight than the lasting w orkers which was the chief concern.The former(a) major job that Maruti set about was the conversation Barriers amid the repel and the steering of the ships fellowship. It was seen from the statements and the actions of the deputation that a communication bar was include in both the downward and the upward communicating carry of the fraternity.The major observation of the information is presence of pipeline in the organisation, an some other(prenominal) job is the closed door polity lack of dinner dress communicating.TO tame THE PROBLEM OF FORMAL COMMUNICATION amid THE care AND WORKERS IN MARUTI SUZUKIBASED ON A STUDY OF 2011 AND 2012Introduction1.1 Problem StatementTo rectify the job of the formal communicating in the midst of the elbow room and workers in Maruti Suzuki.Factors of the job statementInternal discourseExternal CommunicationUpward CommunicationDownward CommunicationGrapevine1.3 Framing a HypothesisAre thither any barriers which p stratagemicipatio n facing and what they are devising to check it.Strikes is the major job or non.How is relationship amongst the subsidiaries and supervisors. federation PROFILESuzuki Motor confederation is fixed in Japan and it is the Keeping Company of Maruti Suzuki India Limited with the portion willpower of more than 54 % . Earlier Maruti Suzuki India Ltd. was k directlyn as Maruti Udyog Limited. Maruti have booked a big market portion and is the leader of the Indian auto market for over 20 old ages. It has piecing semens fabricating unit of measurements at Manesar and Gurgaon which have the proceeds capacity of over 1.5 million vehicles y primal.Maruti has about 15 trade names dwelling of more than 150 theoretical accounts. It has a big garland of autos which includes Swift, Ritz, DZire, Ertiga, The Classic Maruti 800, Alto, Baleno and many others.Maruti Suzuki is a strong truster of eco-friendly vehicles and therefore in an environment friendly inaugural, it introduced in India for the prototypic nip off mill fitted CNG alternative in its 5 Models in solemn 2010. It is the l matchless community in India to bring forth over 10 million vehicles since the axial whirling out of its first vehicle on 14thDecember, 1983.Harmonizing to the records ( 3 inaugural March, 2012 ) the fellowship utilize more than 9000 mountain. It has besides been given the top place for 12 consequent old ages in client satisfaction harmonizing to JD Power Survey. Maruti Suzuki besides exports autos to roughly(prenominal) states in Europe, Asia, Latin America, Africa and Oceania. ( Maruti Suzuki, n.d ) .ATheA Manesar intersection Plant of Maruti Suzuki has the country of more than 600 estates and was inaugurated in February 2007. The initial drudgery capacity of this work was of 100,000 vehicles yearly which increased to 300,000 vehicles yearly in October 2008 and eventually the pass capacity is 550,000 vehicles yearly. Models produced inA the Manesar works areA Ritz, SX4, Swift, DZire and A-Star.THE write up OF come uponS IN MARUTI SUZUKI INDIA LTD.Maruti Suzuki has comparatively enjoyed good relationships with the labour force and the brotherhoods. Though the company has face labour work stoppages thrice in the 10 twelvemonth tip from 1991-2001 chiefly because of demand for more rewards. But in the last 13 months Maruti Suzuki has go about five work stoppages and closure of its yield installations in Gurgaon and Manesar.3.1 get hold ofS IN THE hitch1991-20122002-2012April 1995 epoch 3 Dayss primer Wages DemandJune 2011Duration 13 DayssReason To Form A New Independent union For Manesar FacilityMarch 1998Duration 2 DayssReason Local Issues Of WorkersAugust 2011Duration 33 DayssReason Workers Refusal To Sign GoodBehavior chemic bond October 2000Duration 89 Days ( LONGEST Strike ATMARUTI )Reason Wages DemandSeptember 2011Duration 2 DayssReason Support For The ManesarStriking WorkersOctober 2011Duration 14 DayssReason To Re lay in The Servicess Of1100 Contract WorkersJuly 2012Duration 12 DayssReason Castist Remarks BetweenManagement And WorkersAs It is defecate from the above tabular array roughthing has awfully gone haywire between the anxiety and the perseverance in the Maruti s Gurgaon and Manesar payoff installation between June 2011 and August 2012. ( KK & A Chauhan,2011 ) .3.2 STORY BEHIND THE LAST THIRTEEN MONTHSThe last major work stoppage by the Maruti Workers took topographic point in October 2000 demanding hiking in rewards which resulted in a 3 month closure of Maruti s mathematical product installation. For the following Decade Maruti enjoyed a healthy relationship between the counsellor and the labor. The job started towards the terminal of 2010 or early 2011 when demand for take off trade brotherhood for the Manesar production installation arose. The company persuaded the Manesar workers to be a portion of the present brotherhood. In may 2011 company announced the resource for the labors brother hood with a proposed new chapter for the Manesar workers to be held on July 18th. Though when the pick took placed the Manesar workers boycotted it.The agitation started and the Manesar workers struck work at 400 postmortem examination on 4th June. This agitation and subsequent work stoppage by the workers was called as THE FIRST OCCUPATION which lasted for 13 yearss from 4th June to 17th June.Workers criminate that the company functionaries were coercing them to subscribe an affidavit saying that they were happy with the Gurgaon Union and do non desire a new Union for the Manesar production installation. ( The Economic Times,2011 ) .The company denied this and stated that some of the workers were taking the signatures of others for the intent of organizing a brotherhood during the work hours and the supervisors objected to this ensuing in suspension of 11 workers. On June 6th the workers make a work stoppage as the 11 workers who were hang up included 4 Office Bearers of t he proposed Union and this work stoppage went on boulder clay 16th June when the bang eventually revoked the suspension of the 11 workers. by and by the work stoppage was over Maruti went on a Damage influence Mode. To promote the workers to talk freely about their jobs the company brought in ghostly organisation Brahamkumari and away trainers to develop them.Management so accused that the 11 workers who were before suspend interfered with the company production procedure and defied all the regulations of the store floors and asked the workers to follow their orders alternatively of the supervisors. Although the workers denied these acquisitions entirely production of autos fell quickly from 1200 units per two dozen hours to 700 per twenty-four hours and so farther to 400 units per twenty-four hours on the last 2 yearss of August. Out of the end product produced merely 95 % absolved the quality control cheque and the company accused that the workers were undermining the au tos on intent.On August 29, the company locked the mill and demanded workers to subscribe a good-conduct bond and suspended 18 trainees and 44 regular workers for undermining the production of the company. The workers said that the allegations make by the direction of the company about undermining and damaging the autos were false and were do to cart the good-conduct bond on them. The workers declined to subscribe the good-conduct bond and started a second unit of ammunition of protest outside the mill Gatess which finally lasted for 33 yearss. During this period the company started to work on the dialogues with the workers and to supercharge the workers on work stoppage besides started production with one hundred seventy workers who signed the bonds and the remainder by employ contract labor. The production of the company at the starting of the 2nd work stoppage was merely 50 % of its capacity i.e. 600 autos per twenty-four hours provided it subprogram by bit increased to 80 0 autos per twenty-four hours. By the terminal of the 2nd half of the work stoppage the direction had the upper custodies in the dialogues and the workers were spoil downing to pall raising serious inquiries about the demand of much(prenominal) a drawn-out work stoppage. Finally when the dialogues were over on October 1st and the two sides reached a decision harmonizing to which the workers agreed subscribe the good-conduct bond and in return the company reinstated 18 trainees and the 44 regular workers who were before disregard were direct put into suspension and internal probe was put on them. ( KK & A Chauhan,2011 ) .When the work started on October 3rd The Company, the direction allowed merely 170 contract workers to come in the Company s Premisess and denied entry to 1200 workers who participated in the work stoppage. This and few other factors such(prenominal) as transportations of workers from one wrinkle to another and the suspension of coach service made the workers retrieve vio belatedly and exploited from the direction and gave manner to a 2nd work stoppage which was called THE SECOND OCCUPATION and it lasted for seven yearss from 7th October to 14th October.During this period the workers working for Maruti Suzuki in Manesar, Suzuki Powertrain, Suzuki Castings and Suzuki Motorcycles came in support of the impermanent workers working for the Parent Company Maruti Suzuki India limited company At this phase there are around 1 vitamin D workers inside and 1000 workers outside the mill gates protesting against the Company. The company suspended 10 workers and 5 trainees and evict another 100 from inside its works premises. The production during this period falls from 2800 units per twenty-four hours to 1000 units per twenty-four hours and posterior on 12th October falls to 600 units per twenty-four hours. On 13th October the company announced that it will close down the works as does non relieve oneself trim parts to bring forth the autos be cause of the 5 twenty-four hours big work stoppage at Suzuki Powertrain. This in turns leads to closing down of workss of the providers of Maruti Suzuki. At this point the Police enters the works with the strength of 1500-2500 bulls and Late that dark the workers consecrate the mill and go on their work stoppage outside the mill. On October 15th the workers from Maruti Powertrain and Suzuki Motorcycles besides end their business and go on their work stoppage outside the mill.The work stoppage continues till twenty-first October until the direction reinstated 64 lasting workers scarce 33 workers remain suspended. They besides omen to engage 1200 contract workers and restart the Bus Service which got suspended on the 3rd October. The company besides set up a account commission and labour common assistance commission with equal representations from the direction and the workers. On 22nd October the production of autos in The Company s Production Facility in Manesar skand so fo rths.Though the affair between the direction and the labor seemed to keep in line been solved after the dialogues took topographic point on 21st October notwithstanding hardly eight months after the long work stoppage resolved, the company is faced another agitation between the workers and the direction. This clip it is non because of give in hiking or brotherhood tie in job, but because of the discord between one worker and his supervisor.It all started on July 18 when a supervisor made a castiest comment against a lasting worker, who belonged to the agenda caste class and when he opposed, the worker was slapped and physically assaulted and was eventually suspended. On the other helping hand the direction claimed that the worker had beaten the supervisor and the brotherhood prevented the direction from taking any disciplinary action and that they alternatively prevented the executives from go forthing the mill and held them surety. ( Sharma, 2012 ) . later this incident there were violent battles between the workers and the direction which resulted in the surpass of the General Manager, Human Resources Mr. Avnish Kumar Dev and hurt of about 100 executives including directors and foreign subjects and modify the retention of the company puting fire in assorted parts of the works turning a basic act of stupidity into a unrestricted violence.On 21st July after Three yearss of force and work stoppage by the workers the direction declared an indefinite lockout in the works. Till now Police has arrested 114 workers including 10 office carriers of The Maruti Suzuki Workers Union, including its president Ram Meher and Its General escritoire Sarabjit Singh. The Haryana Government has announced the formation of a Particular Investigating group ( SIT ) to examine into the affair headed by The Assistant Commissioner Of Police Mr. Ravinder Tomar. ( ZEEBIZ,2012 ) .The trading operations at The Maruti Manesar Plant resumed on 21st August 2012, after a month of lo ckout. The works opened amidst heavy security, 1200-1500 police officers were deployed for the security of the production installation among which 540 were from India Reserve Battalion ( IRB ) . Maruti itself has taken the security of the direction and labor and formed its ain Special Force of 100 forces which includes veterans.On the opening twenty-four hours of the works the production capacity dropped from 1500-1700 units per twenty-four hours to 150 units per twenty-four hours as merely 300 permanent resumed work in a individual displacement even though there were 3300 employees prior to the public violences among which 1528 were lasting. The company besides decided to end the services of all the workers allegedly involved in force and public violences which includes 500 permanent and 500 contract workers. This incident costed Maruti about 10 crores in works and belongings harm and over 1400 crores in loss of production.There are some guesss that even though this incident looke d wish well unplanned but the workers at the works were be aftering to assail the supervisor for about a hebdomad and have been stacking up rods and sticks, the caste slur was merely the trigger. Though the natural law denied any such guess. ( Hindustan Times,2012 )Even with all the agitations between the labor and the direction the company has still non lost it s hope in the Manesar Production Facility and The Chairman Mr.R.C.Bhargava, Managing Director & A Chairman Mr. Shinzo Nakanishi said that the production in the Manesar Facility will go on and really unawares will make its full production capacity of 5.5 lakhs units per twelvemonth. ( Hindustan Times,2012 ) .ANALYSING THE PROBLEMThe job at the Maruti Production Facility is non a individual job that can be defined but it is bunch of miniscule issues which has resulted in such a violent and unethical mode which was Earth shattering both to the direction and to the people who are associated with Maruti.The biggest job of th e bunch is the labour force being divided into lasting workers which constitute about 60 % of the work force and remainder being the contract workers. There are about 2000-3000 workers working in Maruti on any given normal twenty-four hours, out of which more than thousand are contract workers. Whereas a lasting worker in Maruti earns about 17000 rupees in a month a contract worker merely makes around 7000 rupees a month. Clear from the figures it creates a variety in income. The construct of contract workers is non merely present in Maruti but it is the world of the full-length car effort.The narrative of Maruti can be seen as a worker friendly association to a company which has started to work the workers. To situate down with, after the toss away of 2008 and 2009 was over in early 2010 Maruti experienced a high growing in demand, while the company someway anticipate the demand to lift but neer expected it to be every bit high as 30 % . What made the state of affairs worse w as that Maruti did non put on enlargement during the lag and in the words of Mr. M.M. Singh, the caput of Manufacturing Losing market portion due to deficiency of capacity can turn out to be the decease telephone for an car company, A ( KK & A Chauhan,2011 ) .and as a consequence Maruti bring on a series of steps to run into the demand and avoid remainder KNELL OF AN AUTO society . These steps included frequent make out of machinery, reprogramming and presenting better automatons and commanding the assembly line to squash out efficiency. The policy worked and there was addition of 40 % in the production capacity of the Manesar Plant. The production capacity increased from 2,50,000 units to 3,50,000 per twelvemonth. This besides saved the company about 1700 Crore rupees but it resulted in the workers paying the concluding monetary value. It was this policy that eventually resulted in an increased frictional relationship between the direction and the employees.Over the past nine old ages the net incomes of the company has increased by 2200 % ( 2001-02 to 2010-11 ) , the net profit of the CEO has increased by 419 % in four old ages ( 2007-08 to 2010-11 ) and the production of the company increased 400 % by merely increasing the work force by 65 % and still the existent addition in the rewards of the workers merely rose by 5.5 % .But this is non the terminal of the narrative, the on the job conditions of the workers are besides tough. During an eight hr displacement a workers gets merely a 30 minute interruption for tiffin and a seven and a half minute interruption for tea. During the tea interruption one has to bootlick tea use the bathroom and caput back to the working station. If late even by a minute one can stop up losing half a twenty-four hours s wage and an contraband chiding from the supervisor.This is merely non the job with Maruti Suzuki India Limited but with the car industry and needs rapid reforms. The Government needs to turn to this jo b of labour development and do rigorous labors Torahs and more significantly implement the same.The other major job that Maruti faced was the Communication Barriers between the labor or the work force and the direction of the company. It was presumable from the statements and the actions of the direction that a communicating barrier was present in both the downward and the upward communicating channels of the company. Hum apna connect kahaan kho gaya? Kya gadbad Harkat-ul-Mujahidin? ( how did we lose the connect with our workers? what went incorrect? ) , Singh said in his gap comments, in portion inquiry, portion self-contemplation.M.M. Singh is the company s caput of fabrication and these were his exact words when he intercommunicate a meeting of the company s functional caput of sections. ( KK & A Chauhan,2011 ) . adept of the major communicating barriers in Maruti is the presence of internal and external Grapevine. Grapevine is an informal manner of communicating which is lar gely present in the center and lower degrees of direction of a company. If used efficaciously grapeshot can be used by the direction for the benefit of the company, but in bug out of the typesetters cases grapevine hinders the company. It is such a powerful scratch of communicating as it spreads like wildfire through chitchats and creates rumours which may non be true. In instance of Maruti pipelines played a major function in making confusion between the direction and the labor. Most of these pipelines or rumours were spread by a fraction of the work force and members of the already bing trade brotherhoods like the All India Trade Union Congress ( AITUC ) and the Hind Mazdoor Sabha ( HMS ) for the exclusive world of personal additions by people in influential places. The company was ineffectual to command these rumours and as a consequence faced bigger jobs in happening the solution to the work stoppages.Other communicating barrier present in Maruti is the Organisational Barri er which includes a closed door policy by the direction. Harmonizing to the labor in Maruti the direction is non interested in the jobs and grudges faced by the workers but is merely interested in doing net incomes and achieving higher efficiency. This may look like a little barrier ab initio but in the long runs it hampers the organisation as it creates a rift between the involved parties. As in the instance of Maruti the direction may non hold considered the little jobs of the workers as really of import but with the transition of clip it created agitation in the workers which resulted in lockouts and work stoppages and finally one of the castigate work stoppage state of affairs that Maruti has of all time faced in its history.The last major communicating barrier nowadays in Maruti is the deficiency of Formal Communication between the center and lower direction and the workers. In an organisation every bit large as Maruti formal communicating is of import non merely between the u pper and in-between degrees of direction but besides between workers and lower degree of direction. In instance of Maruti formal communicating between the labors and the lower degree of direction such as the supervisors and floor supervisors is absent. Harmonizing to the workers supervisors abuse the workers on a regular background and sometimes physically assail them. The company denies the allegations about the physical abuse but does non deny the fact that the workers are abused by the supervisors.5.CONCLUSION AND good wordMaruti has come a long manner in India from its constitution in 1981 2012, and in this brief period of clip has acquired the biggest market portion in the little and average auto section establishing some of the iconic autos in the Indian Auto Industry. But this journey has had its ain jobs and Maruti was able to get the better of them and go on frontward endeavoring new evidences of success in quality and client satisfaction. Even today the company was able to bear an apprehension between the direction and the workers but to wholly get the better of the labor jobs Maruti needs to take some rough stairss and do some strong reforms in its on the job manner.5.1CONCLUSION FROM THE QUESTIONNAIREFrom the questionnaire answered by the direction, labor, providers and the clients of the company it is apparent that there is a communicating job nowadays in the formulation of the company specially between the lower degree of direction and the labors and with the clients. The bulk of the clients feel that the company should present new communicating channels and exercise the clients updated about the bringing of the merchandise to increase the client trueness. As of the direction, the company has still non present a new communicating channel, though the direction claims that there is no agitation nowadays in Manesar right now but some workers beg to differ on this point. Some other points of distinction between the workers and the direction was related to the manner direction is playacting with the workers. While the workers say that it is still the same and no major transition can be seen, the direction seem feel that it has changed well. Even the workers feel that the working conditions have improved but there is still a spread in communicating between the direction and the workers.5.2RECOMMENDATIONSuzuki Motor Corporation has established itself as a respectful company all over the universe and is it operates in India from its subordinate Maruti Suzuki India Limited. Suzuki all over the universe boosts itself as an employee friendly company, but the on the job conditions in India is different and Suzuki has non vary to these conditions absolutely. In the last three decennaries it has faced some serious labors related jobs and the bulk of the jobs started after 2000. Some of the car Industry companies that have pioneered the art of labour relationships in India are TATA Motors and TVS Motors. These two companies have neer faced any serious labor jobs. Tata Group of Industries as a whole group is considered one of the trump out employers in the state and maintains one of the best employee keeping record.On the Other manus TVS Group Of Industries has neer faced a serious labour job in more than a hundred old ages after it was foremost established in 1911. The first company of the group TVS and boies has had a work stoppage free record. TVS motors on the other manus faced a work stoppage in 1992 for a few yearss but these work stoppages were supposed to be organize by the external forces and did non make major jobs between the direction and the workers. The policy followed by the company on labor affairs consists of really little but well-organized points such as following an unfastened door policy, taking labour point of views in major determinations, handling workers like home and seting their involvement in front of the company s involvement, honouring the confidences given to the workers etc .These may look little and inefficient things but they have worked as if by magic for TVS Motor Corporation. Maruti should follow the footfalls of these companies and follow these policies to avoid farther struggles between the labors and the direction to work in complete harmoniousness and repose to recognize non merely company s ends but the persons ends of the members of the company and people associated with it. ( Madhavan,2011 )AppendixsThe replies here shows the bulk of the responses and non the single replies of any individual.6.1 Questionnaire6.1.a FOR MANAGEMENTIS THE do work AGITATION electrostatic PRESENT IN THE MANESAR PLANT? NOIF YES, HEN IS IT SUCH A LEVEL THAT IT WORRIES THE MANAGEMENT AND THE TOP MANAGEMENT? NOIS THE POLICE rend STILL DEPLOYED IN THE MANESAR PLANT? YESHAS THIS AGITATION AFFECTED THE working(a) behavior OF THE MANAGEMENT PERSONELL? YESHAS THIS RIOT MADE THE LABOUR AND THE UNION to a greater extent dominant allele THAN IT WAS out front? YesWAS T HERE any TRUTH IN THE ALLEGATIONS MADE BY THE LOBOURS AND UNIONS? YESIF YES, THEN WAS THE PHYSICAL ABUSE IN ANY CASE justify? NO prepare YOU prize THAT IN THE NEAR FUTURE, THE RELATIONSHIP mingled with MANAGEMENT AND LABOUR WILL EVER REMAIN THE SAME AS IT WAS BEFORE? Yesargon THE PROMISES MADE BY THE MANAGEMENT FULFILLED? YESHOW ar THE FAMILY MEMBERS OF THE SENIOR HR conductor COMPENSATED later on HIS DEATH? Harmonizing to his work footings and monetarilyHOW HAS THE RIOTS EFFECTED THE OVERALL IMAGE OF THE MARUTI defect? Affected A sens and working on the same atomic number 18 ANY stairs taken TO RE-BRAND THE MARUTI SUZUKI AS AN EMPLOYER? YesIS THERE A NEW POST CREATED TO TACKLE THE LABOUR GRI eveningCES subsequently THIS RIOT? NOARE THERE ANY STEPS BEEN interpreted TO SOLVE THE LABOUR GRIEVENCES BEFORE IT TURNS INTO AN AGITATION? YESBe THE EMPLOYEES OF THE smart set GIVEN NEW DIRECTONS IN THE WAY TO INTERACT WITH EACH opposite? YESIF YES, ARE THESE DIRECTIONS ONLY APPLIC equal IN THE MANESAR PLANT OR ON THE ORGANISATION AS A WHOLE? ORGANIZATION AS A WHOLEWAS THE MANAGEMENT SATISFIED WITH THE RESPONSE FROM THE ADMINISTRATION AND THE POLICE? YesIF NO, WHAT ELSE WAS anticipate FROM THE ADMINISTRATION BY THE MANAGEMENT?ARE ANY STEPS distributeN TO ENSURE THE SAFETY OF THE EMPLOYEES OF THE union IN CASE SUCH AN INCIDENET HAPPENS again? YESIF YES, DO THESE PLAN INCLUDES THE SAFETY OF THE MANAGEMENT ONLY OR besides THE SAFETY OF THE INNOCENT LOWER LEVEL EMPLOYEES? BOTHMake YOU think of THAT THIS INCIDENT COULD HAVE BEEN AVOIDED? YesHAS THIS RIOT EFFECTED THE FUTURE PLANS OF THE social club REGARDING ITS trading operations IN INDIA? YESHAS THIS RIOT EFFECTED THE PLAN FOR THE UPCOMING PLANT IN GUJRAT? NOWHAT WAS THE LOSS TO THE COMPANY delinquent TO THE RIOTS FINANCIALLY? NO RemarksHOW ARE THE INNOCENT EMPLOYEES OF THE COMPANY WHO HAVE SUFFERED DURING THE RIOTS BEING COMPENSATED? YesIN WHAT PERIOD OF TIME WILL THE MANESAR PLANT BE FULLY formula? On e Financial YearWHAT IS IN STORE FOR THE MANESAR PLANT?IS THERE A NEW COMMUNICATION CHANNEL WHICH IS INTRODUCED AFTER THE RIOTS? NO6.1.b FOR EmployeeARE THE LOBOURS STILL ANGRY EVEN THOUGH THE STRIKE IS OVER? NOHAS THIS RIOT OR STRIKE AFFECTED THE RELATIONSHIP amongst THE MANAGEMENT AND THE LOBOURS? YESMake THE LABOURS HAVE A MORE DOMINANT POSITIONS NOW? NOHave THE RIOTS AND STRIKES MADE THE UNIONS MORE POWERFULL? NOWAS THE KILLING OF THE SENIOR HR MANAGER IN anyways JUSTIFIED? NODO YOU whole step THAT THE RIOT WAS BASICALLY DUE TO A FRACTION OF THE LABOURS AND THE UNIONS OR WAS IT REALLY REQUIRED? NOHAS THE STRIKE BENEFITTED THE LABOURS IN anyway? YESWERE THE PROMISES MADE BY THE MANAGEMENT FULFILLED? YESARE THERE ANY SPECIAL ARRANGEMENTS DONE FOR THE SECUIRTY OF THE EMPLOYEES? YESHAS THE STRIKE AFFECTED THE functional STYLE OF THE MANAGEMENT? NOHAS THE STRIKE AFFECTED THE BEHAVIOUR OF THE MANAGEMENT TOWARDS THE EMLOYEES? NOWAS A New POST FOR LABOUR GRIEVENCES MADE? YESMake YO U Think THAT THE ADMINISTATION PLAYED ITS element APPROPRIATELY IN HANDLING THE MANESAR RIOTS? NOWAS THERE ANY KIND OF POLICE BRUTALITY INVOLVED? NOWERE THE INNOCENT LABORS ASSAULTED BY THE POLICE AND ADMINISTRATION? NOMake YOU Think THAT THE COMPANY WAS good IN SACKING A SUBSTANTIAL PART OF THEIR LABOURS WHO WERE ASSOCIATED WITH COMPANY FOR A LONG TIME? NODO YOU FEEL SAFE WHILE WORKING FOR MARUTI NOW? YesWERE THE WORKING CONDITIONS BETTER BEFORE THE STRIKES OR AFTER THE STRIKES? AFTERWERE THE INNOCENT EMPLOYEES WHO SUFFERED DURING THE RIOTS COMPENSATED IN anyhow? NOIS THE LIFE INSIDE THE MANESAR PLANT GETTING BACK TO NORMAL? YESMake YOU Think THE LABOURS WHO ARE BEHIND BARS AND ARE PROSCECUTED deserve THAT FOR WHAT THEY DID? YESDO YOU FEEL BAD FOR WHAT HAS HAPPENED AND THE DEATH OF THE SENIOR HR MANAGER? YesARE THERE ANY COMMUNICATION DIFFERENCE OR PROBLEMS BETWEEN THE EMPLOYEES AND THE MANAGEMENT? YesIF YES, WHAT ARE THEY?HOW DO YOU envisage THESE COMMUNICATIONS BRRIERS CAN B E OVERCOME?6.1.c FOR SuppliersHAS THE STRIKES AND THE RIOTS IN THE MARUTI S MANESAR PLANT AFFECTED YOUR RELATIONSHIP WITH THE COMPANY? YesIS YOUR Assurance IN THE MARUTI COMPANY AS A EMPLOYER OR AS A commercial enterprise CLIENT SHAKEN? NOAS A SUPPLIERS OF MATERIALS TO THE COMPANY S MANESAR PLANT DO YOU Think THAT THE STRIKES BY THE LABOURS WAS THE CORRECT DECISION? YESHAVE YOU EVER FACED PROBLEMS OF EXPLOITATION BY THE COMPANY? NoHAS THE MANAGEMENT EVER IN ANYWAY TROUBLED YOU WHEN IT CAME TO BUSINESS DEALINGS? NODOES THE MANAGEMENT OF THE COMPANY EVER ACT UNPROFESSIONALY WITH YOU? NOMake YOU Think THAT THE MARUTI AS A BRAND IS EFFECTED AFTER THE RIOTS? YESIN THE SUPPLIERS market place HAS THE CREDIT RATING OF THE MARUTI COMPANY DECREASED AFTER THE RIOTS? YESIF YES, THEN HOW MUCH TIME DO YOU Think IT WILL TAKE FOR THE COMPANY TO ENJOY ITS OLD STATURE? Equally shortly as they recover everything as beforeHAS THE STRIKE EFFECTED THE SUPPLIER MARKET AS WELL? YESWERE THERE ANY FINANCIA L LOSSES TO THE SUPPLIERS AS WELL? YESIF YES, WERE THE SUPPLIERS COMPENSATED IN ANYWAY? NOARE THE WORKING CONDITIONS WITH MARUTI THE SAME AS THEY WERE BEFORE THE STRIKE? YESARE THERE ANY COMMUNICATION DIFFERENCES OR PROBLEMS BETWEEN YOU AND MARUTI? NOIF YES, WHAT ARE THEY?HOW DO YOU call CAN THESE COMMUNICATION BARRIERS BE OVERCOME?6.1.d FOR CustomerMake YOU Think THE Strike BETWEEN THE MANAGEMENT AND THE LABOURS WAS JUSTIFIED? YESFROM ALL THE INFORMATION AVAILABLE TO YOU, WHO DO YOU THINK WAS AT FAULT, THE LABBOUR OR THE MANAGEMENT? THE MANAGEMENT.HAS THIS RIOT EFFECTED YOUR PERCEPTION OF THE BRAND MARUTI AS WELL? YESIF YES, DO YOU Think IT WILL BE ABLE TO REGAIN ITS OLD POSITION? NODID YOU BOOK A MARUTI crossway BEFORE THE STRIKES? YESHAS THE STRIKE EFFECTED THE PRODUCT YOU ORDERED IN ANYWAY? YESIF YES, IS THE COMPANY COMPENSATING YOU IN AN ADEQAUATE MANNER? NODO YOU GET appropriate UPDATES or so THE DELIVERY OF YOUR PRODUCT? NOIS THE COMMUNICATION BETWEEN YOU AND THE COMPANY PROPER? NOIF NOT, WHAT IS THE PROBLEM? THEY DO NT Update THEIR CUSTOMER ABOUT THE PRODUCT DELIVERYWHAT DO YOU SUGGEST SHOULD BE DONE TO lead off the better of IT? BETTER COMMUNICATION CHANNELIS THE SITUATIUON BAD ENOUGH FOR YOU TO avoid YOUR ORDER AND GO FOR A DIFFERENT COMPANY? Yes